Reflecting Siemens Digital Industries Software’s commitment to providing top-tier support to customers and internal users alike, the company proudly announces that it has received two prestigious awards, recognizing exceptional support service and dedication to customer satisfaction.
Earlier this month, Siemens secured the esteemed title of "Best Online Support Website," awarded by the Association of Support Professionals (ASP) Online. Each award entry was evaluated by five independent judges, who selected Siemens’ support website as among the best in the world. This accolade recognizes Siemens’ ability to deliver a seamless, user-friendly online support experience.
SupportLogic’s Support Experience Live (SX Live) Awards program also recently honored Siemens with its coveted Customer Experience Team Award for consistently delivering outstanding customer experiences. Evaluation criteria included attention to customer personas and journeys, exceptional customer satisfaction and loyalty metrics, proactive use of metrics to improve the customer experience and implementation of customer-focused workflows and processes.
These awards - one for the world-class support website and another for Siemens’ broader support organization - serve as a testament to Siemens' commitment to innovation and providing comprehensive support. Enterprise customers and partners rely extensively on their software products and tools to propel their growth and meet critical demands, and with that comes an expectation that they will have immediate access to self-help and self-service resources. This is where Siemens’ Support Center shines, offering a comprehensive range of services, from license and software downloads to documentation and Knowledge Base Article accessibility and a simple process to open a support case when necessary.
This recognition from a judge at SX Live highlights Siemens’ commitment to customer support excellence:
"What was remarkable about Siemens’ nomination was the way that they describe the process they use to maintain this great customer experience. They had a complete process from A to Z to design…everything. They are using AI for search and translations, so I was intrigued by that, as well as by the metrics that they’re using to measure customer experience in particular.”
These awards represent more than just a trophy for two reasons. Creating value for customers and partners through a first-class support experience with the award-winning self-service support platform is central to Siemens’ values, and pivotal to ensuring customer success. Next, Support Center is not just a support hub; it's a unified, comprehensive, responsive and scalable system. This means it doesn't just solve problems; it also boosts product adoption, ultimately contributing to business growth. And perhaps most importantly, these awards show that Siemens is continually evolving to meet the ever-changing demands of its customers.